Refund and Returns Policy

Shipping Policy:

At Felt World, we strive to provide a seamless shipping experience for our valued customers. Here’s what you need to know about our shipping policy:

1. Free Shipping Worldwide: We offer free shipping on all orders, regardless of your location. Whether you’re ordering from the bustling streets of New York City or the serene landscapes of rural Japan, your shipping is on us.
2. Processing Time: Once your order is confirmed, please allow 1-2 business days for processing. During peak seasons or promotional events, processing times may be slightly extended, but we always aim to dispatch your order as swiftly as possible.
3. Shipping Methods: We utilize reliable shipping carriers to ensure your order reaches you in a timely manner. The shipping method may vary depending on your location and the size of your order. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its journey to your doorstep.
4. Estimated Delivery Time: While we do our best to provide accurate delivery estimates, actual delivery times may vary due to factors beyond our control, such as customs clearance or unforeseen weather conditions. As a general guideline, please allow 7-14 business days for delivery after dispatch, depending on your location.
5. International Orders: For international orders, please note that additional customs duties or taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
6. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
7. Order Tracking: You can track the status of your order using the tracking number provided in your shipping confirmation email. If you encounter any issues or have questions about your order’s status, our customer service team is here to assist you.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us.

Return Policy:

At Felt World, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Here’s what you need to know:

1. Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within 15 days of the delivery date.
2. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that your return reaches us safely.
4. Refund or Exchange: Upon receiving your returned item, we will inspect it to ensure that it meets our return eligibility criteria. Once approved, we will process your refund to the original method of payment or issue an exchange, depending on your preference.
5. Refund Processing Time: Please allow 3-5 business days for your refund to be processed after we receive your returned item. Refunds may take additional time to appear in your account depending on your financial institution.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue promptly. We may request photo evidence of the damage or defect to assist with our investigation.
7. Non-Returnable Items: Certain items, such as custom-made or personalized products, may not be eligible for return unless they are defective or damaged upon arrival.

Need help?

Contact us at feltsworlds@gmail.com for questions related to refunds and returns.